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Customer Reviews.

service

5

Excellent customer service

12 January 2018

sales

5

Sales service was delivered by highly knowledgeable staff in a courteous and thorough manner. They did exactly what they said they would do

11 January 2018

sales

4

Would have been better to have the same sales person for the handover as had different salesperson whom I had not met

11 January 2018

service

5

They did a great job at accommodating me as I use my care for my job.

09 January 2018

sales

5

Excellent customer service.

07 January 2018

service

5

Customer focused staff, nothing too much trouble. Kept me advised at all stages. I was impressed, well done1

06 January 2018

service

5

Emma looked after myself/car really went that extra mile. When I mentioned I needed to buy a part from BMW for a family members car she came in with me and made sure I was looked after.

05 January 2018

service

5

Car was hoovered before return to mr

05 January 2018

service

5

Great service as always

05 January 2018

service

5

My mini came back in excellent condition

05 January 2018

service

5

Great service & very friendly

30 December 2017

service

5

Very efficient

22 December 2017

service

4

Issues were found and dealt with, and when job took longer than expected staff were v helpful. Did find it slightly confusing as to whether a new problem was found or existing one, no paperwork given to show part replacement work (done under warranty

20 December 2017

sales

5

The whole team were helpful and a delight to work with! Everybody seemed to have an input and ensured that I was happy and got the right deal that worked for me.

19 December 2017

service

5

Because I am completely satisfied

14 December 2017

service

5

Good customer service

13 December 2017

sales

5

Excellent service and communication

12 December 2017

service

4

First available date from point if booking was some 2 weeks. Would have preferred more choice

11 December 2017

service

4

I was told that my car required a service and although the mileage was low, I assumed it was because it was registered a year ago. When I collected the car I was told the service was not approved by BMW. I have a 2 Yr service and wanted it serviced.

06 December 2017

service

5

easy to book, flexible timings , good communication

06 December 2017

service

5

Ease of arranging bookingProfessional collection & delivery servicePrompt turnaround in the time scale givenCleaned as well

05 December 2017

sales

5

luca and stephanie were great! luca was really good at finding the right car for me and stephanie organize a delivery to my home address. everything as promised

01 December 2017

service

4

Was hoping for a more thorough service but not possible until January 2018 due to warranty restrictions.

29 November 2017

service

5

Very polite, service all done within one day. Email with video of service was a very nice touch.

28 November 2017

service

2

This service was more disappointing than last time as the car was not properly cleaned and no text overview was sent with updates about what have been completed.

28 November 2017

service

2

Booked car in for fault with radio, and Mini ran diagnosticsHad to book in again for week later for repair. Upon return on my car the SatNav no longer worked as it needed a new code. Had to return car to the garage for a 3rd time. Inconvenient

28 November 2017

sales

5

Very Great Experience

22 November 2017

service

5

Always great!

17 November 2017

service

5

Nothing to complain about

16 November 2017

service

5

Very pleased

15 November 2017

service

5

MoT carried out. Car was cleaned and no problems noted :)Lovely coffee too! Enjoyed time relaxing and reading nice magazines whilst I waited. A rare treat!

15 November 2017

service

4

Service was good, wifi in the branch was not. Used to go to mini in Hook and they have a great video and e- info they send. Staff were friendly and helpful.

12 November 2017

sales

4

Marie was very helpful and knowledgeable about what was available within our budget and was very proactive in obtaining the best trade in value for my Mazda MX5.

08 November 2017

service

4

The car cleaning felt a bit rushed, but it was done to get me in and out as quickly as possible for my benefit so it's understandable. Also, everything else was great.

07 November 2017

service

3

I’d previously agreed to have a Cooper S for the day as I’m considering upgrading from a Cooper. However on the day I was informed that was not possible and given a One. This was a missed opportunity. I have since test driven a TT and GT86.

07 November 2017

sales

3

Delay in obtaining the car. Another network garage would not release a car already manufactured so had to wait to have one built.

07 November 2017

sales

5

The experience was really good but we had a bit of delay on the delivery time

06 November 2017

service

4

The staff were really helpful & informative.

06 November 2017

service

5

I was able to book my Mini in for a check up as there was a error on my dash in a short time period, another dealership quoted an extra week to book it in. The staff were very friendly and assisted me.

06 November 2017

service

4

Everything was perfect apart from a blip at collection

05 November 2017

service

4

After my mini was delivered back to me there was a large error message on my dash about my breakers needing imidiate attention. I had to return the car the following day. The mechanic had forgotten after replacing brake pads to re set the computer!

02 November 2017

service

5

Excellent communication from start to finish

31 October 2017

service

5

All jobs done picked app and delivered when they said they would

31 October 2017

service

1

See the above

31 October 2017

service

4

Easy drop off, courtesy car, quick turnaround and a nice little video explaining what had been done. Made the service experience really smooth.

31 October 2017

service

4

But could be better if the mini uk site was up and running in order to update the media software. Being over 3weeks still not accepting VIN numbers.

30 October 2017

service

3

Overall the service is ok its the customer service from the staff terrible

27 October 2017

service

4

Customer service is good.

27 October 2017

service

5

Very easy to arrange, hassle-free and excellent customer support throughout - completely different experience to that of using another garage.

27 October 2017

service

5

My car is always ready on time and and staff are great.

27 October 2017