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Customer Reviews.

sales

4

Marie was very helpful and knowledgeable about what was available within our budget and was very proactive in obtaining the best trade in value for my Mazda MX5.

08 November 2017

sales

3

Delay in obtaining the car. Another network garage would not release a car already manufactured so had to wait to have one built.

07 November 2017

service

4

The car cleaning felt a bit rushed, but it was done to get me in and out as quickly as possible for my benefit so it's understandable. Also, everything else was great.

07 November 2017

service

3

I’d previously agreed to have a Cooper S for the day as I’m considering upgrading from a Cooper. However on the day I was informed that was not possible and given a One. This was a missed opportunity. I have since test driven a TT and GT86.

07 November 2017

service

4

The staff were really helpful & informative.

06 November 2017

service

5

I was able to book my Mini in for a check up as there was a error on my dash in a short time period, another dealership quoted an extra week to book it in. The staff were very friendly and assisted me.

06 November 2017

sales

5

The experience was really good but we had a bit of delay on the delivery time

06 November 2017

service

4

Everything was perfect apart from a blip at collection

05 November 2017

service

4

After my mini was delivered back to me there was a large error message on my dash about my breakers needing imidiate attention. I had to return the car the following day. The mechanic had forgotten after replacing brake pads to re set the computer!

02 November 2017

service

1

See the above

31 October 2017

service

5

Excellent communication from start to finish

31 October 2017

service

5

All jobs done picked app and delivered when they said they would

31 October 2017

service

4

Easy drop off, courtesy car, quick turnaround and a nice little video explaining what had been done. Made the service experience really smooth.

31 October 2017

service

4

But could be better if the mini uk site was up and running in order to update the media software. Being over 3weeks still not accepting VIN numbers.

30 October 2017

service

3

Overall the service is ok its the customer service from the staff terrible

27 October 2017

service

4

Customer service is good.

27 October 2017

service

5

Very easy to arrange, hassle-free and excellent customer support throughout - completely different experience to that of using another garage.

27 October 2017

service

5

My car is always ready on time and and staff are great.

27 October 2017

service

5

Service people were friendy, chatty and i didn't feel rushed through like a factory. George is ALWAYS friendly too. They sorted my car out and dealt with me in exactly the right way! Thanks!

25 October 2017

service

5

Excellent service with no unpleasant surprises.

22 October 2017

sales

5

Great handover!

20 October 2017

sales

5

Good experience

20 October 2017

service

5

The service is just too awesome. They all bunch of sexy badasses like me.

19 October 2017

service

5

Quick and efficient.

18 October 2017

sales

3

When I attended to my agreed handover time, the car was not ready it had not been washed. I would expect it to be ready when you agree a specific handover time. There were no mats & a velco floor patch was missing. # Mats etc have been resolved#

17 October 2017

service

3

2nd visit the problem was solved. 1st visit dirty footmarks left in driver side footwell

17 October 2017

service

5

Always there to help with advice in a very pleasant manner

17 October 2017

sales

5

The part exchange and purchase caused no anxiety on my part.

13 October 2017

sales

5

Stephanie and Ian at Cooper Reading were excellent

12 October 2017

service

4

I had to wait quite a long time. next time i might arrange a courtesy car. the service identified that the wing mirrors needed replacing under warranty which i have had done. i felt that his was a good point for the service team.

12 October 2017

service

5

See above comment

11 October 2017

service

5

Report and video was again very useful and comprehensive.

11 October 2017

sales

5

I had a very bad experience with MINI in Slough, but here the salesman was fantastic, he arrange a great delivery.

10 October 2017

sales

5

the sales man name i think was luca. He really looked after me.

10 October 2017

sales

5

signed finance and collected car all in the space of a few days

10 October 2017

sales

2.5

It was a lot of hassle until Stephanie and the sales manager Ian got involved No flowers or Champaign after spending £49000.00 and we ordered cars in may got them end of September and not shown how to use the in car apps after paper work filled in

10 October 2017

service

5

Accommodated my timelines of which I was very grateful

10 October 2017

service

5

Service staff waiting for the vehicle and knew why it was in, vehicle ready when they said it would be and had all paperwork ready when picking up the car

09 October 2017

sales

3

Collection of vehicle delayed by a day due to paperwork/ finance problems

09 October 2017

service

5

Solved my problem

07 October 2017

service

3

the car was supposed to be washed and was not.

07 October 2017

sales

5

luca kept me informed every monday with video message and kept his promise in regarding the delivery date

07 October 2017

service

5

Everything done exactly as I wanted, proper and correct information throughout the process.

06 October 2017

service

5

Cooper Reading completed the service very quickly and provided a hire car for the day without any problems

05 October 2017

sales

5

Knowledgeable, professional sales executive Stephanie helped me make my choices and arranged a test drive. I was kept informed in the short time it took to source my ideal car and within a week I was taking delivery. Handover very smooth.

05 October 2017

sales

2

Below average customer service at Mini Reading. My kids were expecting some freebie with the purchase but they were extremely disappointed not to receive anything at all. I will not recommend Mini Reading to my family and friends

04 October 2017

service

4

see above

04 October 2017

service

5

Same as above

03 October 2017

service

3

Service took longer than I was told - 33% longer.

03 October 2017

service

5

Brilliant service

03 October 2017